Return & Refund Policy
REFUNDS, RETURNS AND EXCHANGES of PRODUCTS
All unused products, with the exception of perishable items such as absorbent, oxygen cells, air/enriched air/tri-mix, etc, may be returned for refund or exchange within 30 days of purchase. Products for refund or exchange must include their original packaging and be in perfectly new condition.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Used or sale items
* Custom/Special orders or discontinued products
* Custom masks with optical lenses
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer even if it was shipped to you directly from the manufacturer.
Partial refunds are granted under limited circumstances solely at the discretion of Paragon Dive Group, LLC:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the returned product meets the conditions as stated above, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.
*All refunds are subject to a 5% re-stocking fee and the initial shipping cost.*
If the return doesn’t meet the above conditions, we will return the item to you (at your shipping expense) if you so desire.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and/or email@example.com.
Any item may be exchanged for any in-stock item of equal or lesser value. If you wish to exchange for an item of greater value, we will apply the amount of the item being exchanged, and you may pay the remaining balance, including shipping if applicable, by any accepted payment method. Paragon Dive Group, LLC will notify buyer via email once the exchanged item has been received and processed.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the purchaser had the order shipped to themselves to give to you later, we will send a refund to the original purchaser.
REFUNDS OF TRAINING FEES
Generally speaking, training fees are not eligible for refund.
Paragon Dive Group, LLC will consider refunds (full or partial) when there are extenuating circumstances but, in any event, these refunds will be solely at Paragon Dive Group, LLC’s discretion. If we are notified that you need to reschedule the course well in advance we will do everything we can to get you rescheduled in a timely manner.
If you are a no call/no show to the course there will absolutely be no refunds and you will not be eligible to be rescheduled to another course.
REFUNDS OF DIVE TRIP/TRAVEL FEES
For trips to San Carlos or Lake Pleasant, trip fees are eligible for refund when requested at least 30 days prior to the trip. Between 7 and 30 days prior to the trip, these trip fees are eligible for a credit transfer to a later trip. No refunds will be granted when there is less than 7 days prior to the trip.
For trips to other locations, trip deposits are eligible for refund no less 90 days prior to the trip, unless otherwise stated in the trip info. Once the final payment due for a trip has passed, fees are no longer eligible for refund, though at Paragon Dive Group, LLC’s sole discretion, exceptions might be made due to extenuating circumstances for a credit to future travel.Paragon Dive Group, LLC reserves the right to cancel or modify trip itineraries. In the case of cancellation, 100% of funds paid will be credited for a future trip